Senior Member of Technical Staff

San Franciscofull timeOn Site

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senior

$130k–$220k

H1B: no

Clera Senior Member of Technical Staff at Clera builds AI systems for hospitality operations, owning full-stack components that handle guest requests from intent understanding to response generation. Responsible for building response-generation pipelines, retrieval systems, and multi-step workflows.

Responsibilities

Join a small engineering team building AI systems for hospitality operations. You will own full-stack components that resolve guest requests, from understanding intent and retrieving relevant information to coordinating tools and generating responses.
Build response-generation pipelines that classify intent, assemble context, select tools, and determine whether to respond or escalate.
Develop retrieval systems that ground responses in accurate, current customer data, including handling messy inputs.
Build reliable multi-step tool workflows and manage third-party API failures during conversations.
Create evaluation frameworks using real conversations to measure quality and catch regressions.
Implement observability and tracing that make complex agent behavior understandable to support teams.
Build interfaces and controls that let non-technical teams configure agent behavior.
Extend agent capabilities to voice, including real-time transcription and tool use.
Improve speed and cost through model routing, caching, and prompt refinement, while owning related infrastructure, data pipelines, integrations, and APIs.

Qualification

Experience designingExperience with retrieval qualityExperience with real-time systemsExperience with voice

Required

At least 3 years of experience shipping production software used by real people; 5 or more years is relevant experience.
Experience designing, debugging, and evaluating production AI or ML systems, including retrieval, prompt engineering, or model orchestration.
Hands-on individual-contributor experience across multiple areas of the stack, such as backend, frontend, infrastructure, or data pipelines.
Proficiency in a backend language such as Python, Go, Rust, or Java, and experience integrating third-party APIs.
Experience with retrieval quality, multi-step workflows or function calling, production evaluation, and observability or tracing.
Strong software engineering fundamentals supported by relevant formal education.
Experience with real-time systems, voice, user-facing configuration tools, or model cost and latency optimization is valuable.

Preferred

Experience with real-time systems
Experience with voice
Experience with user-facing configuration tools
Experience with model cost and latency optimization

Benefits

Medical
401(k)
Equity/RSU

Company

Clera

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Source: ashby

Active within the past hour

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Must-Have Skills for This Role

PythonGoRustJavathird-party APIsretrieval systems

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Senior Member of Technical Staff at Clera · LumiJobs