Genscript Technical Solution Manager providing account management and high-level technical support to customers in the biotech sector. Responsible for project management, project design, and proactive account management.
Responsibilities
Provide primary business, technical and product/service advice to customers, include providing effective solutions to customer’s project inquiries and generating price quotes for project design
Analyze customers’ needs, resolve customers' troubleshooting and/or complaints with a technical issue and advise them of additional services and product solutions when necessary
Identify potential areas of concern for customers. Make recommendations based on recognizing customers’ current and future needs during continued business relationship
Maintain close communication with customers as well as facilitate communication with technical support when necessary
Collaborate with internal teams/departments to achieve sustainable growth
Organize and provide training for internal sales and external distributors by delivering presentations or/and demos
Qualification
Required
The ideal candidate holds a PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology and peptide therapeutics or those with a Master of Science degree with relevant industry experience will be considered.
Exceptional verbal and written communication and presentation skills
Must be customer-centered and proactive/action-oriented
Excellent analytical skills & problem solving skills, able to grasp new concepts quickly
Strong organization skills with great attention to detail
Enjoy working in a fast-paced and team-oriented environment
