We are seeking a hands-on IT Manager with strong experience across managed IT, cloud infrastructure, and endpoint security. As part of the technical backbone of our day-to-day operations: keeping environments secure, compliant, and well-documented for Neon Redwood and the client organizations we serve.

This full-time, on-site role (San Francisco Bay Area) reports to our Senior Director of IT and works alongside a dynamic IT team. You'll spend your day administering cloud and identity systems, supporting users, implementing security controls, and helping onboard new clients and employees. It's a great fit for someone who likes solving real technical problems across a variety of environments rather than sitting in strategy meetings.

Provide day-to-day IT support and operations for Neon Redwood and a portfolio of client organizations: troubleshooting, ticket resolution, and keeping systems running.

Administer cloud and identity infrastructure across AWS (VPN, backup/recovery), Google Workspace (GAM), SSO platforms, and device management.

Implement and maintain security controls and endpoint protection; help enforce security policies (WISP, acceptable-use/AI, DR, incident response) and assist with incident response when issues arise.

Endpoint and device lifecycle: provisioning, onboarding/offboarding, hardware procurement, and inventory.

Support compliance and data-retention work for regulated clients, including SEC document retention and cloud archival migrations.

New-client onboarding and transitions: environment setup, migrations, and documentation.

Help evaluate and test vendor tools; run side-by-side comparisons before the team commits to a platform.

Support physical IT and office build-outs: networking (Cisco Meraki/UniFi), AV and conference rooms, badging, and physical security (Verkada).

Help enable AI tooling (Claude, ChatGPT, NotebookLM) with appropriate security and compliance guardrails.

Senior IT Manager

Responsibilities

Qualification

Required

Benefits

Company

Neonredwood