Cambio Customer Success Lead at Cambio owning the end-to-end experience for enterprise real estate customers. Responsible for customer satisfaction, retention, onboarding, and integration with reporting processes.
Responsibilities
Establish and maintain strong relationships with enterprise customers, leading to high customer satisfaction and retention rates.
Lead and scale Cambio’s customer success team to deliver consistent, high-quality support to all customers.
Enable customer integration with Cambio for quantitative reporting processes that drive annual sustainability and financial compliance for customers.
Increase customer onboarding speed, customer NPS, and other critical customer metrics by building upon Cambio’s in-platform onboarding program.
Manage delivery of critical customer pilots to help driving closing of new customers.
Drive successful customer renewals and identify opportunities for expansion within existing accounts.
5+ years of experience in customer success, account management, or a related field, with specifically 2+ years of experience working with customers on climate / sustainability reporting.
Real estate / buildings experience: Familiarity with building energy benchmarking, real estate reporting metrics, and / or other energy-related experience.
Quantitative Skills: Strong analytical skills with the ability to create, manage, and interpret complex reports and data sets, with high attention to detail that leads to 100% data accuracy for Cambio customers.
Customer-centric relationship management: Proven track record of building and maintaining strong client / customer relationships, providing strategic guidance to customers, and owning customer processes.
Leadership background: Proven experience leading and managing a customer success team or similar role.
Communication Skills: Exceptionally strong written and verbal communication skills; strong translator between different audiences. Other spoken languages is a plus.
Process-Oriented: Ability to design, implement, and optimize customer success processes.
Regulatory Knowledge: Familiarity with regulatory environments related to real estate or sustainability is a plus.
Team Player: Commitment to the team's success and collaborative working style.
Work Authorization: Authorization to work in the United States or Canada is required.
Location: This is a hybrid role requiring 2–3 days of in-person collaboration per week.
If you thrive on creating well-crafted products and systems that have a disproportionate impact on the real estate industry’s path to net zero, we invite you to join our team. Apply now to embark on this journey with us.
