Account Manager, AMER (Remote)

Americas Remotefull timeRemote

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Customerio Account Manager at Customer.io managing a portfolio of mid-market and enterprise accounts to drive renewals, expansion, and churn mitigation. Own the full commercial strategy and partner closely with Customer Success and Sales.

Responsibilities

Hi, I'm Tijani Jackson, Manager of Account Management at Customer.io, and I'm looking for an Account Manager to join our North America’s Team. This is a revenue ownership role - you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit team and a key commercial voice for the accounts you own.
This role is open to candidates based in the US or Canada only.
Commercial ownership: you treat your book of business like it’s yours, because it is. You spot opportunities and challenges early, bring thoughtful recommendations to your manager, and take accountability for results
Forecasting discipline and data-driven decision-making, not gut feel
Multi-threaded relationships — you build trust across the org, not just with one champion
Expansion through value, not feature gates or mechanical levers
Close partnership with Customer Success — you see CS as a collaborator, not a handoff
Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation
Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly
Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology, maintaining strong CRM hygiene and reliable pipeline data
Proactive pipeline generation and multi-threaded relationships - you actively uncover growth opportunities and build trust as a commercial advisor across the org, not just with one champion
Partner closely with Customer Success on account health and with Sales on expansion deals

Qualification

3+ years in Account ManagementExperience managing $5m ARRComfortable pulling usage dataBased in the US or Canada5+ years in Account Management

Required

3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)
Experience managing $5m ARR, predominantly in the MM space
Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation
A forecasting methodology you can walk through clearly — it doesn't need to be a named framework, just logic you own
Comfortable pulling usage data, tracking health scores, and building your own dashboards
Strong communicator — clear and persuasive with both technical and non-technical stakeholders
Based in the US or Canada

Preferred

5+ years in Account Management, Sales, or related role

Benefits

Dental
Vision
PTO
Parental Leave
Wellness

Company

Customerio

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Source: greenhouse

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

Account ManagementSalesSaaSRenewalsExpansionForecasting

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