Level Director of IT leads and manages IT infrastructure, operations, and service delivery across multiple sites at Level. The role includes strategic planning, network design, server administration, and team leadership.
Responsibilities
IT Strategy & Leadership
Define and execute the organization’s IT roadmap, aligning technology investments with business goals and operational needs
Lead, mentor, and develop a high-performing IT team including of systems administrators helpdesk staff
Interface with engineers to support engineering requirements and strategy
Serve as the primary technology advisor to executive leadership, providing clear reporting on infrastructure health, risks, and initiatives
Assist in the creation and enforcement of IT policies, standards, procedures, and governance frameworks across all sites
Networking — Switching, Routing & Infrastructure
Design, deploy, and maintain enterprise-grade switching and routing infrastructure across all locations
Manage LAN/WAN architecture including VLANs, inter-VLAN routing, spanning tree, and QoS configurations
Oversee BGP, OSPF, and static routing protocols to ensure reliable, redundant connectivity between sites and the internet
Lead network capacity planning, performance monitoring, and proactive troubleshooting across all layers of the stack
Qualification
8+ years of progressive IT experienceDeepDemonstrated ability to buildExperience with endpoint managementMust be based in AustinMulti-Site ManagementEnsure WAN connectivityServer & Systems Administration
Required
8+ years of progressive IT experience, including 3+ years in a management or director-level role
Deep, hands-on expertise in enterprise switching and routing (VLANs, BGP, OSPF, STP, QoS, VPNs)
Proven experience managing IT operations across multiple physical sites or locations
Strong server administration background including Windows Server, Active Directory, DNS/DHCP, and virtualization
Experience managing hybrid or cloud-based infrastructure (Azure, AWS, or GCP)
Demonstrated ability to build, lead, and develop IT teams including helpdesk, network, and systems staff
Solid understanding of ITSM principles and experience managing helpdesk or service desk operations
Experience with endpoint management, MDM platforms, and device lifecycle management
Ability to develop and present IT roadmaps, budgets, and risk reports to executive leadership
Excellent communication and interpersonal skills; able to translate technical complexity for non-technical stakeholders
Must be based in Austin, TX or willing to relocate prior to start date
Preferred
Multi-Site Management
Oversee IT operations across multiple physical locations, ensuring consistent service delivery, standards compliance, and uptime across all sites
Develop and manage site-specific infrastructure documentation, asset inventories, and network diagrams
Coordinate remote hands and local vendor support for sites without dedicated on-site IT staff
Lead network and systems refresh projects across distributed locations with minimal disruption to operations
Ensure WAN connectivity, SD-WAN or MPLS links, and failover mechanisms are properly configured and tested at each site
Server & Systems Administration
Own the full lifecycle of server infrastructure including procurement, deployment, patching, monitoring, and decommission
