Customer Success Specialist

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Wonderschool The Customer Success Specialist at Wonderschool is responsible for onboarding, activating, and retaining childcare providers while managing account health and expansion opportunities. This role partners with Sales, Product, and leadership to improve customer experience and AI-driven workflows.

Responsibilities

Onboard and activate providers - listing live, enrolled, recruit and hire.
Own retention and renewals across your book - track account health, spot accounts ready to grow, and step in on at-risk ones before they churn.
Run regular check-ins and surface expansion opportunities so the relationship stays active past onboarding.
Be the voice of the provider and the program back to product, engineering, and sales.
Help build out our CS playbook as we scale - processes, metrics, cadences, and how we segment accounts.
Partner with Sales, Product, and leadership to feed customer insight into the roadmap and go-to-market decisions.
Build and improve AI-driven workflows - using AI tools to help build the products, dashboards, and tracking systems your accounts rely on.
2+ years in sales, account management, or customer success.
A background in education; early childhood education preferred.

Qualification

2+ years in salesA background in education

Required

2+ years in sales, account management, or customer success
A background in education; early childhood education preferred
Experience building products or internal tools, with hands-on comfort using AI tools

Company

Wonderschool

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Source: greenhouse

Active within the past hour

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