A Connector: You have a passion for helping people and can easily build rapport with families from diverse backgrounds.

A Critical Thinker: You're a natural problem-solver who can manage multiple moving parts and anticipate potential issues before they arise.

Detail-Oriented: You have a high degree of organizational skills and a meticulous approach to administrative tasks, from data entry to document management.

Experienced: You have at least 1-3 years of experience in a customer/patient-facing role, ideally within a healthcare or fast-paced professional environment. Experience within the behavioral health space is also a plus. Digital & tech savvyiness is critical - comfort with electronic health records (EHR) and patient engagement platforms is a plus.

Build Trusting Relationships: Be the welcoming voice of Blackbird, connecting with new families to understand their needs and guide them through our intake process. You’ll be their go-to person for questions, setting the stage for a positive care experience.

Solve Problems with Tenacity: Navigate the complexities of healthcare with keen attention to detail, a “why?” mindset, and a relentless drive to get things right. Our Engagement Specialists ensure all details are handled correctly so nothing falls through the cracks.

Enable the Care Journey: Handle the crucial administrative work that makes everything else possible. You’ll manage patient communications, scheduling, collecting and organizing all necessary paperwork, and ultimately ensuring a seamless, efficient process for both the family and our team.

Engagement Specialist

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Blackbird Health

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