As our Patient Service Representative, you will manage incoming calls, appointment scheduling, insurance communication, and referral coordination, keeping our office workflow running smoothly behind the scenes. You’ll work closely with referring clinics and providers as well as Kivo’s own clinical team, making you an essential connector across the full patient care journey. Your work directly shapes how patients experience getting access to care, which is exactly what we’re here to improve.

Answer and route incoming phone calls, providing courteous and accurate information to patients

Schedule, confirm, and update patient appointments in our practice management system

Coordinate patient referrals, including gathering documentation, securing insurance authorizations, and communicating with specialty offices

Serve as patients’ primary point of contact for questions about referrals, follow-up appointments, or care instructions

Support general front-desk operations, including managing office correspondence

Partner closely with clinical and administrative staff to keep daily workflows running smoothly and patients well cared for.

Patient Service Representative

Responsibilities

Qualification

Required

Preferred

Company

Kivo Health

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