Senior Deliverability and Compliance Specialist at Kit · LumiJobs

Responsibilities

Most Kit creators don't have a dedicated Creator Growth Manager, and when their emails start landing in spam, they need someone who can find the cause quickly and explain it in plain language. We're looking for a Deliverability and Compliance Specialist to own deliverability support for that long tail of creators, run Kit's abuse desk, and make the compliance calls that protect the sending reputation every creator on Kit shares.
You'll also build the playbooks, training, and AI-assisted workflows that help Support and contractors handle more deliverability questions on their own, and you'll partner with our infrastructure engineers as we run more of our sending in-house. A creator can't build a lasting business if their emails don't arrive, so this work connects directly to our mission.
This is a full-time individual contributor role for someone who likes digging through headers and bounce logs to find the real cause of a problem, can explain DMARC alignment to a first-time creator without jargon, and is comfortable making a firm call when a situation is gray. You don't wait for someone to tell you what needs fixing. You proactively spot opportunities, identify patterns, and take the initiative to improve deliverability before problems arise.
Your support system
You'll report to Alyssa Dulin, Director of Creator Success, and collaborate closely with:
Our Deliverability team: a Deliverability Lead who supports our highest-value accounts and leads deliverability education, and a Deliverability Specialist who onboards and ramps up large senders moving to Kit
Our infrastructure engineers, who run Kit's sending infrastructure
Our compliance and anti-abuse engineers, who build the automated checks that keep spammers off Kit
Product Specialists and the Support team, who handle the front line and escalate deliverability issues to you
Customer Success Managers (we call them Creator Growth Managers at Kit), Sales and Migrations, and Product Managers
First Week: Get set up in Kit, our admin tools, and our support and ticketing systems, and meet our distributed team in Get To Know You chats (GTKYs). Meet the deliverability team and get an introduction on the current projects. Read our deliverability playbooks and SOPs, and get access to the monitoring tools you'll use every day: Google Postmaster Tools, Microsoft SNDS, blocklist monitoring, and our internal delivery dashboards.
First Month: Shadow the Deliverability team and Product Specialists on deliverability tickets, account approvals, and abuse reports, then start answering queue tickets with review. Join the daily monitoring rotation (blocklist delisting, Postmaster and delivery monitoring) and the weekly Deliverability team meeting. Learn how account approvals, compliance flags, and our in-house sending platform work. By the end of the month, work deliverability tickets and abuse reports on your own and send your first delisting requests. Project: build a recurring report showing the trending deliverability ticket reasons so we understand what’s causing how to reduce friction for customers and how to solve it

Qualification

Data fluencyHands-on abuse handlingProcess buildingClearUsing AI tools to researchFamiliarity with feedback loopsFamiliarity with CAN-SPAMExperience with Intercom4+ years in email deliverability

Required

Deep working knowledge of email authentication (SPF, DKIM, DMARC, alignment, and BIMI basics), plus the ability to read raw message headers and SMTP bounce and deferral codes
Hands-on use of Google Postmaster Tools and Microsoft SNDS/JMRP, and comfort working with major blocklists (Spamhaus, Abusix, Barracuda, Spamcop, and others) and their delisting processes
A clear understanding of Gmail and Yahoo bulk sender requirements, including authentication, one-click unsubscribe (RFC 8058), and spam-rate thresholds
Data fluency: you can pull bounce, complaint, and engagement data together, find the root cause, and explain it so others can act on it
Hands-on abuse handling: you can work an abuse report or escalation start to finish, from finding the account and assessing the evidence to acting, replying to the reporter, and documenting the decision
Process building: you can turn repeat work into SOPs, playbooks, and quality checks that a contractor or teammate can follow
Clear, calm written communication with creators, teammates, and postmasters
Using AI tools to research, summarize, and draft, and helping teammates do the same, with the judgment to keep a person on final compliance calls

Preferred

Experience with MTA logs or delivery observability tools (KumoMTA, PowerMTA, Postfix, Kibana/Elasticsearch, or SQL and BI tools like Mode)
Familiarity with feedback loops, spam traps, list bombing, and bot-signup patterns
Familiarity with CAN-SPAM, CASL, and GDPR as they apply to marketing email
Experience with Intercom, HubSpot, or a similar ticketing tool
Experience building or tuning AI support workflows or macros
4+ years in email deliverability, compliance, trust and safety, or technical support at an ESP, mailbox provider, or high-volume sender
Handling escalated customer tickets end to end, including with customers who are frustrated
Making account-level compliance or abuse decisions, such as approving, suspending, or closing accounts

Senior Deliverability and Compliance Specialist

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Kit

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