Deputy Senior Customer Success Manager at Deputy managing a portfolio of high-value Mid-Market and Enterprise customers. Responsible for driving adoption, mitigating churn, and leading strategic engagements.
Responsibilities
As a Senior Customer Success Manager (Senior CSM) at Deputy, you are the trusted strategic partner and customer advocate for a dedicated portfolio of high-value Mid-Market and Enterprise customers (typically accounts with 250+ to 1,000+ RTE). You engage during implementation by shadow-managing alongside Professional Services—ensuring seamless alignment, intervening proactively if roadblocks arise, and taking formal ownership at Go-Live. Across the customer lifecycle, you drive adoption, mitigate churn risk, lead strategic EBRs, and partner closely with Account Management to identify and qualify expansion opportunities.
This role will be joining our CSM team on a 12 month fixed term contract.
