OpenAI Community Programs Manager at OpenAI leads community engagement and operations for the Champion Network. Designs programs to support AI adoption leaders and builds workflows to support network growth.
Responsibilities
We’re looking for someone to lead community engagement and build the operations that support the OpenAI Champion Network. You will design and run programs that help Champions return, contribute and learn from each other, while developing reliable workflows that support the Network’s growth across regions.
Develop and lead recurring community engagement programs: Create ways for Champions to share practical examples, connect with peers and participate between events. Use member feedback to improve these programs across different audiences
Shape member communications and follow-up: Develop outreach and email approaches that reflect Champions’ roles and interests. Turn event discussions and member contributions into useful recaps, resources and clear next steps
Run membership and recognition operations: Coordinate nominations, onboarding and recognition with account teams and program leads, keeping records current and next steps clear for prospective and existing members
Build reliable community workflows: Own workflow requirements, data checks and follow-through across recruitment, membership and engagement. Partner with Customer Education Operations and technical teams on shared systems and complex integrations
Use AI thoughtfully in community operations: Build and improve automations that reduce manual work and support useful member interactions, applying judgment about when a personal response, human review or intervention is needed
Use data and member feedback to improve programs: Track participation, repeat engagement and contributions. Work with program leads to understand how these connect to adoption and customer value, and use the findings to decide what to improve or change
You might thrive in this role if you:
Have more than five years of relevant experience, including customer-facing community work and hands-on program operations
Have independently designed, run and improved community programs at scale across different audiences, with evidence that members returned, contributed and found value
Have built or improved workflows, automations or integrations that made a program easier to run and its data more reliable, working independently or with operations partners
Are a clear writer who can invite participation, adapt communications to different audiences and turn a discussion into a useful recap or follow-up
