Required to live within driving distance of assigned property(ies).

Reporting to an Area General Manager. As a Senior Operations Manager, you will work as the leader of a high-performing team that delivers high-quality outcomes for Kasa's property partners and guests. You will be responsible for the day-to-day supervision of your team(s) and for exceeding the expectations of every guest who walks through your door; spending 95% of your time onsite.

You’ll lead a multidisciplinary team of employees. You’ll ensure that your team effectively prioritizes their workflows while Kasa standards are always met.

Lead teams which may include rooms, housekeeping, maintenance, security, and F&B.

Drive operating profit per unit by driving revenues, managing cost controls, and partnering with colleagues on the Commercial team.

Monitor guest feedback across all channels and work to eliminate recurring issues.

Champion a culture of service excellence and operational excellence in support of a hospitality-centered operating model.

Build relationships with local businesses, vendors, and the broader community.

Required Attributes

Hospitality Leader: 2+ years of hotel management experience. Proficiency with property management systems and other core hospitality software.

Guest Experience and Culture Champion: Demonstrated ability to drive guest experience scores (GSS, NPS, or brand-specific metrics).

No Task Too Small Mentality: If something needs to be done, you’re willing to roll up your sleeves to get it done.

Senior Operations Manager

Responsibilities

Qualification

Required

Benefits

Company

Kasa

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