Senior Specialist, Customer Technology

Charlotte, NCfull timeRemote

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senior

$120k–$145k

H1B: no

Scoutmotors The Senior Specialist, Customer Technology at Scout Motors leads IT initiatives for customer identity, CRM, and connected revenue systems. This hands-on role owns strategy, roadmap, and delivery of technology platforms supporting customer lifecycle and recurring revenue capabilities.

Responsibilities

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:
Own the strategy, roadmap, and delivery of Customer 360, CRM, and connected revenue systems supporting customer identity, lifecycle engagement, membership, subscriptions, entitlements, charging customer data, and recurring services.
Serve as the Commercial IT domain owner for CRM and customer record capabilities, ensuring systems that hold customer data align to business and technical needs.
Translate customer lifecycle, sales, marketing, service, charging, membership, and connected services requirements into scalable system capabilities, data models, integration needs, and delivery plans.
Partner with Digital Product Managers, Commercial Operations, Data/MDM, Platform Engineering, Security, Enterprise Architecture, and business stakeholders to align build/buy decisions and customer-data architecture.
Manage CRM and customer-data enhancement workstreams, including backlog shaping, vendor assessment, data integration, identity resolution, reporting, operational readiness, and support model definition.
Ensure all customer data and connected revenue solutions align with enterprise architecture, platform standards, data governance, privacy, security, integration patterns, and operational readiness requirements.
Location & Travel Expectations:
This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC.
This role requires 4-5 days per week in the office, with regular in-person meetings and events.
Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
What you’ll bring