Staff Technical Product Manager - Workshop Operations

Charlotte, NCfull timeRemote

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senior

$140k–$170k

H1B: no

Scoutmotors Staff Technical Product Manager leads strategy and execution of Scout’s digital workshop operations ecosystem, focusing on Mobile Service and internal service digital products. Owns product vision and roadmap for workshop and third-party integrations pre-Start of Production.

Responsibilities

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:
Define and Lead Strategy
Own the product vision, strategy, and roadmap for digital workshop operations platforms, centered on mobile service and internal Scout service systems.
Lead early-stage definition and execution of mobile service ahead of Start of Operations, including standing up new integrations, workflows, and operating models where no prior baseline exists.
Champion a modern, API-first, data-driven approach to Scout’s service operations that prioritizes system reliability, operational efficiency, scalability and ease of use for Scout’s direct-to-consumer retail network.
Be accountable for the mobile service management performance across Scout’s direct-to-consumer retail network, ensuring reliable, consistent service execution at every location.
Service Operations - Problem Solving
Navigate high levels of ambiguity inherent to 0–1 product development, making informed tradeoffs while requirements, partners, and operational constraints evolve.
Ensure the quality of the service experience remains both accurate and consistent within mobile service management applications and other Scout systems and product landscape
Support operational scalability as Scout’s mobile network grows and Scout processes mature.
Steer integrations that enable consistent service execution independent of location, reducing operational variability and reliance on manual process differences.
Lead Product Development