As IT support specialist, you will be the primary point of contact for day-to-day IT support across our Berlin and Darmstadt offices, keeping employees connected, equipped, and secure so they can focus on building fusion technology. You will own the full IT support lifecycle at both sites, from ticket resolution and device management to onboarding and security compliance.

Lead the device lifecycle for Windows and macOS endpoints: imaging, configuration, inventory tracking, and patching.

Prioritise and resolve hardware, software, and connectivity issues across Berlin and Darmstadt, proactively and independently.

Execute onboarding and offboarding IT tasks, including accounts, access provisioning, device readiness, and timely revocation, in close coordination with People Operations.

Enforce the security baseline by ensuring MFA coverage, completing access reviews, and maintaining patch compliance under IT security policy and GDPR.

Keep IT documentation and self-service FAQs current, and identify recurring issues with proposed root-cause fixes.

Support improvement projects such as cloud device management migration, DLP implementation, and EDR rollout, and escalate scope or security issues early to the Senior IT Manager.

IT Support Specialist (f/m/d)

Responsibilities

Qualification

Required

Benefits

Company

Focused

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