Lead daily NOC operations, prioritize alerts and tickets, coordinate work assignments, coach NOC personnel, review ticket quality, and maintain clear escalation paths and shift handoffs.

Monitor network availability, performance, capacity, and security telemetry; investigate anomalies and restore services within established service targets.

Serve as the technical escalation point for complex connectivity issues involving routing, switching, DNS, VPNs, wireless networks, and firewalls.

Partner with Security Engineering to implement and maintain firewalls, network segmentation, secure remote access, and intrusion detection and prevention controls.

Coordinate with security operations and incident response teams to triage suspected security incidents, preserve relevant logs, and execute approved containment and recovery actions.

Lead major incident coordination, provide timely stakeholder updates, drive root cause analysis and corrective actions, and report on service availability, restoration times, recurring incidents, and remediation progress.

Oversee approved network changes, patching, vulnerability remediation, configuration backups, and recovery validation with appropriate testing and rollback plans.

Maintain monitoring coverage, tune alerts, automate routine operational tasks, and keep network diagrams, asset records, runbooks, and procedures current.

Network Operations Center Lead - Security Operations

Responsibilities

Qualification

Required

Preferred

Company

Steerbridge

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