SpaceX Lead Operations Engineer at Starlink sets strategic priorities and leads a team to improve operational initiatives globally. The role involves driving scalable solutions and influencing cross-functional leadership.
Responsibilities
Set strategic priorities, quarter roadmaps, and aggressive timelines for high-impact operational initiatives that improve Starlink’s customer experience, logistics, accounting, supply chain, and cross-functional operations.
Build, hire, and coach a high-performing team of operations engineers; actively develop individual talent and raise overall team capability.
Take extreme ownership of identifying systemic engineering and operational defects, driving rigorous root-cause analysis, and implementing comprehensive, scalable solutions.
Lead process improvement efforts using first-principles thinking, lean methodologies, and bias for action—ruthlessly simplifying processes and removing unnecessary requirements/scope.
Design and own data frameworks and decision systems that translate complex operational data into clear strategic insights and actions.
Drive cross-functional alignment and influence senior leadership and partners across design, engineering, software, sales, marketing, customer service, logistics, accounting, and other teams.
Own complex, high-visibility projects end-to-end, removing blockers, de-scoping non-essentials, and delivering results on aggressive timelines.
Establish and continuously improve knowledge management systems, documentation standards, and team best practices that scale with the organization.
Foster a culture of extreme ownership, bias for action, and continuous improvement within the team and across partner organizations.
Qualification
Bachelor’s degree in engineering5+ years of experience in an operations7+ years of relevant experienceDeep hands-on experience with lean
Required
Bachelor’s degree in engineering, operations, business, or STEM field.
5+ years of experience in an operations, process improvement, manufacturing, and/or consulting environment.
Preferred
Advanced degree or dual background (Engineering + Business/Operations).
7+ years of relevant experience, including building and scaling high-performing teams.
Experience hiring and developing technical talent in a high-growth or high-intensity environment.
Deep hands-on experience with lean, Six Sigma, first-principles problem solving, and process excellence methodologies.
Proficiency with programming/scripting languages (Python, SQL, R, JavaScript, or similar) for analysis, automation, and tooling.
Experience operating across customer experience, logistics, accounting, supply chain, engineering, and other operational domains.
Track record of driving organizational change and establishing scalable knowledge/documentation systems.
History of successfully de-scoping complex initiatives while still delivering outsized impact.
