Manager, Sales Operations at Panopto · LumiJobs

Responsibilities

As a Manager, Sales Operations, you will lead, coach, and develop a team responsible for the day-to-day operational support of our sales organization. You'll oversee critical processes spanning sales inquiries, quoting, commercial approvals, contracting, and order processing, ensuring accurate and timely execution while maintaining appropriate commercial controls.
Beyond managing daily operations, you'll serve as a proactive partner to Sales Leadership, Business Systems, Finance, Legal, and Product, identifying operational bottlenecks, evaluating existing workflows, and driving improvements that enable our sales teams to work more effectively. You'll combine a hands-on understanding of sales operations with an analytical, solutions-oriented mindset to help build efficient, scalable processes that support revenue growth.
How You’ll Contribute
Lead, coach, and develop a team of Sales Operations Managers and Specialists responsible for frontline sales support, deal desk, contracting, and order processing. Establish clear expectations, manage workload distribution, and foster a culture of accountability, collaboration, and continuous improvement.
Oversee daily sales support operations, ensuring timely and effective resolution of sales representative inquiries related to quoting, Salesforce processes, commercial policies, and other operational needs. Establish clear escalation paths and SLAs to ensure consistent, high-quality support.
Manage deal desk operations and commercial approval workflows, ensuring adherence to established pricing policies, discounting guidelines, and approval matrices.
Partner with Sales Leadership and senior stakeholders to maintain and refine approval processes that balance deal velocity with appropriate governance.
Serve as the primary operational escalation point for non-standard commercial terms, discounting approvals, and order processing exceptions, collaborating with Finance, Legal, and Sales leadership.
Ensure accurate and timely sales order processing, including validation of executed agreements, opportunity, and order data, and required documentation. Partner with Finance and Accounting to support data flow for accurate invoicing, reporting, and downstream financial processes.
Proactively evaluate sales operations workflows, identify recurring bottlenecks, manual processes and sources of friction, and develop actionable recommendations to improve efficiency, accuracy, and the overall seller experience.
Establish, track, and maintain operational performance metrics, including request volumes, turnaround times, processing accuracy, and recurring issue trends. Regularly report operational insights, emerging risks, and improvement opportunities to Revenue Operations leadership.
Identify opportunities to leverage automation, AI, and existing technology capabilities to reduce administrative burden, streamline repetitive tasks, and improve the scalability of sales operations.

Manager, Sales Operations

Responsibilities

Benefits

Company

Panopto

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