Responsibilities

Axon’s Vehicle Intelligence ecosystem—spanning fixed and mobile Automated License Plate Recognition (ALPR), Fleet systems, and connected sensor infrastructure—is expanding at an unprecedented rate across public safety. Rapid national scaling requires a battle-tested, high-density network of specialized third-party installation and field service partners capable of executing high-velocity, high-quality physical deployments.
As the Principal Vendor Operations Manager, you are the single-threaded owner of Axon’s Vehicle Intelligence partner ecosystem across AMER. Sitting as an Individual Contributor on the Vehicle Intelligence PSO Leadership Team, you own the entire operational and commercial lifecycle of our vendor network. You bridge the gap between boardroom commercial strategy and physical job-site execution. You will build and scale the operational machinery that enables Pre-Sales to quote accurately, Deployment Operations to execute without backlogs, and Post-Install Support to maintain long-term reliability at scale.
We need a rare hybrid operator: someone who possesses sharp business and commercial acumen, exceptional executive presence, a scrappy roll-up-your-sleeves mentality, and ground-truth fluency in construction and physical hardware installations.
Partner Validation & Commercial Governance
Operational & Technical Qualification: Partner closely with Strategic Sourcing to evaluate prospective field installation partners. While Sourcing manages enterprise legal terms (MNDA, MSA), you own the operational vetting: technical competency, geographic footprint, crew capacity, equipment availability (bucket trucks, trenching, specialized tooling), and safety records.
Commercial Negotiation & Rate Cards: Architect and negotiate regional and national labor rate cards, time-and-materials (T&M) vs. fixed-fee milestone structures, mobilization charges, and volume discounts. Define pricing floors and ceilings across diverse hardware form factors and installation environments to protect PSO gross margins while ensuring vendor financial viability.
Pricing Integrity & Cost Auditing: Analyze billing trends and pricing discrepancies. Audit contractor invoices against physical milestone sign-offs to eliminate invoice creep, unapproved change orders, and cost leakage.
Operational Onboarding, Enablement & Billing Discipline
Field Readiness & Training Enablement: Design and enforce a mandatory partner onboarding framework. Partner with Training to ensure 100% of vendor technicians are certified on Axon mounting standards, power integration, cabling, and field diagnostics before ever touching a customer site.
Standardized Billing & Administrative SOPs: Establish clear, enforceable billing practices, deliverable verification protocols, and work-order milestone sign-offs. Ensure frictionless handoffs between field completion, PO consumption, and invoice approval.
Tooling & Workflow Systems: Integrate partner workflows seamlessly across Salesforce, Asana, and internal dispatch tools to provide real-time visibility into capacity and project progress.
Quality Governance, Telemetry & QBRs

Principal Vendor Operations Manager, ALPR at Axon · LumiJobs

Principal Vendor Operations Manager, ALPR

Responsibilities

Benefits

Company

Axon

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