SpaceX Security Operator 3 at SpaceX provides first impression security and customer service at facilities. Responsibilities include access control, incident response coordination, and surveillance monitoring.
Responsibilities
Responsible for tracking special events and visits
Provide high-quality customer service to employees, contractors, and visitors
Ensure thorough knowledge and effective implementation of all access control, escort, and tour protocols and procedures for employees, customers, vendors, and guests at SpaceX facilities
Coordinate with Security leadership and the SpaceX Protective Operations Center (SPOC) as necessary to:
Initiate timely and effective notifications and response measures for incidents or emergencies
Assist emergency response personnel dispatched to a SpaceX site
Monitor site surveillance camera system
Prepare clear and concise written incident reports
Report maintenance, facility, and technology issues and alarms
Build collaborative working relationships with other SpaceX departments or teams (including, but not limited to, Facilities, Human Resources, and Employee Health & Safety), SpaceX leadership, and—where applicable—with landlords and building owners, regarding day-to-day security operations, as well as special events or emergency situations
Due to the various type and scope of operations performed and sites utilized at SpaceX, Security Operator responsibilities may vary at each campus in order to ensure the most effective and secure operations at all sites. This may include, but is not limited to: standing post, escort duty, tours, and various tasks as directed
Qualification
Bachelor’s degreePrior militaryActive First Aid/CPR/AED certifications
Required
High school diploma or equivalency certificate
3+ years of experience working in a customer service or facility security-related capacity
Preferred
Bachelor’s degree
Ability to navigate complex support needs, and build solid relationships with internal stakeholders
Strong customer service and relationship/team-building skills
Exceptional communication skills both oral and written
Ability to de-escalate disputes and/or conflict(s)
Prior military, law enforcement, or security-related experience
Active First Aid/CPR/AED certifications
Experience with Microsoft Windows and Microsoft Office, including Word, Excel, PowerPoint, and Outlook
