DoorDash Senior Manager leading New Verticals Fulfillment Strategy & Operations team at DoorDash. Drive strategy and execution to improve merchant experience and fulfillment quality.
Responsibilities
We are scaling our New Verticals Fulfillment Strategy & Operations team. Strategy & Operations combines strategic thinking, strong analytical problem solving, and operational execution to identify opportunities, develop solutions, and drive measurable business impact for our New Verticals businesses while working cross-functionally across Product, Engineering, Data Science, Machine Learning, and Operations to bring these solutions to life.
We’re looking for a Senior Manager to lead a team of three focused on two critical areas of New Verticals fulfillment - merchant experience and occasion quality.
For merchants who pick and pack their own DoorDash orders, you’ll set the strategy for improving the tools and workflows they use every day. You’ll work with Product and Engineering to build features that help merchants fulfill orders accurately and efficiently, while unlocking growth for their businesses.
You’ll also lead our approach to fulfillment quality during occasions—our highest-volume days, when getting the customer experience right is especially important. You’ll identify risks, develop plans with cross-functional partners and help ensure orders are delivered with high quality at scale.
This role combines strategy, analytics, product development and hands-on operations. You’ll partner with teams across regions, including Product Managers in EMEA, to identify shared opportunities and build solutions that work for local markets.
You’re excited about this opportunity because you will...
Lead: You'll spearhead cross-functional projects, collaborating with Engineers, Data Scientists, and Product Managers to develop and implement tech solutions that increase selection across our New Vertical offerings.
Strategize: You will own and deliver on improving key quality and cost metrics. You’ll create and execute quarterly and annual strategic plans aligned with product capabilities to elevate order quality.
Build: You will build strategic initiatives and drive innovation across our offerings; this can vary from AI-powered predictions to improving the overall shopping experience. This means everything from high-level strategy to operational details.
Analyze. You love working with data to drive business decision-making and are familiar with SQL.
We’re excited about you because...
You are an operator. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re also able to think long-term. You are excited to experience our operation firsthand to inform your strategy.
Qualification
Experience in strategy and operationsFamiliarity with SQL
Required
Experience in strategy and operations
Strong analytical problem solving skills
Familiarity with SQL
Experience working cross-functionally with Product, Engineering, Data Science, and Operations
