Cscgeneration 2 Assistant Store Manager at Sur La Table supports recruitment, training, and development of retail and culinary teams. The role focuses on delivering exceptional customer experience, driving sales, and ensuring operational compliance.
Responsibilities
Leadership & Team Development
Supports the recruitment, training, and ongoing development of a high-performing team to meet the business needs of both culinary and retail.
Provide coaching and feedback to ensure team members deliver outstanding customer experience.
Assist in development plans to support individual and team growth.
Customer Experience & Brand Representation
Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.
Sales & Business Performance
Partners with the General/Store Manager in developing and implementing strategies, including effective merchandising, marketing, and customer engagement, to exceed sales and financial goals across culinary and retail operations.
Analyze daily performance metrics, apply insights to drive results, and lead follow-ups with the team to ensure execution.
Qualification
Excellent communication
Required
Must be 21 years of age or older at the time of employment.
1-2 years of retail management experience, preferably in a specialty or culinary retail environment.
Proven track record of achieving sales and motivating high performing sales teams while meeting operational goals.
Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
Excellent communication, problem-solving, and decision-making abilities.
Passion for community engagement and providing exceptional customer experiences.
Proficiency in Microsoft Office and retail management systems preferred.