Head of Fraud Intelligence

Required

• 8+ years of experience in fraud operations, fraud intelligence, risk management, trust & safety, investigations, analytics, or a related domain, including significant people leadership experience
• 4+ years of management experience overseeing a team of Fraud Analysts
• Demonstrated success leading operational teams responsible for high-volume, quality-sensitive workflows and measurable business outcomes.
• Strong fraud judgment with a deep interest in understanding evolving fraud patterns, typologies, and prevention strategies.
• Proven ability to design and improve processes, operating models, quality systems, and performance measurement frameworks.
• Experience developing and coaching early-career talent, building high-performing teams, and creating internal mobility pathways.
• Strong analytical skills with the ability to use data to identify opportunities, measure outcomes, and drive decision-making.
• Technical fluency and comfort working closely with product, analytics, engineering, machine learning, and data science teams.
• Experience leveraging AI, automation, workflow tooling, or operational technologies to improve productivity and quality.
• Exceptional written and verbal communication skills, with the ability to influence stakeholders across technical and non-technical audiences.
• Demonstrated ability to lead cross-functional initiatives and align diverse stakeholders around shared goals.
• Strong ownership mindset with a track record of driving change, executing against ambitious goals, and holding teams accountable to high standards.