Customer Success Manager at Airtable · LumiJobs

Responsibilities

At Airtable, we are passionate about how our product democratizes software creation and empowers teams to build applications that connect their organization and drive outcomes, no code needed. As a Customer Success Manager, you will be the post-sales owner for a portfolio of enterprise customers, guiding them from onboarding through renewal as they adopt Airtable and our AI capabilities. You will help customers turn AI adoption and workflow innovation into measurable business outcomes, and you will partner closely with Account Executives so they can focus on growth.
Customer Success at Airtable sits at the nexus of our Sales, Product and Marketing teams. We hire Customer Success Managers into one of two teams (Scaled and High Touch), depending on your experience and where our team needs you most. We will talk with you about which team is the best fit during the interview process.
Serve as the post-sales point of contact for your accounts, guiding customers to the right answer or the right Airtable team when you cannot resolve something yourself
Drive onboarding excellence, working with customers on a mutual plan so their primary workflows launch within 90 days, with governance and best practices in place from the start
Build joint success plans with customers focused on AI adoption, business outcomes and operational efficiency
Lead Executive Business Reviews and data-driven value reviews that document ROI, surface risk and identify growth
Develop champions across existing users so each account has multiple advocates who can sustain adoption
Deliver enablement that accelerates adoption: Airtable 101, feature-specific sessions, AI and MCP workshops, and hands-on build sessions
Guide governance conversations, including license deployment, long-term app strategy and stakeholder orchestration
Run workflow consultations for new use cases and determine the right build path
Monitor account health, adoption trends and risk signals, and flag risk early to your Account Executive and the Renewals team
Qualify expansion opportunities and hand them to your Account Executive with context

Customer Success Manager

Responsibilities

Qualification

Required

Preferred

Company

Airtable

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