Responsibilities

You’ll drive Thumbtack’s sales strategy and partner closely with the Sales leadership team to execute it. Your focus is growing sales revenue by bringing more pros onto Thumbtack and expanding relationships with existing accounts.
Reporting to the Vice President of Commercial Operations, you’ll lead analysts and managers across North America and the Philippines. There’s room to build new approaches to outbound prospecting, account expansion, and the use of AI in sales. You’ll get close to the data and frontline work yourself, then turn what you learn into programs and strategic levers that’ll deliver impact.
Drive the sales strategy to grow revenue, partnering closely with Sales leadership to set priorities and execute against shared goals.
Build new approaches to outbound acquisition and existing account expansion. Test them in the field and scale what works.
Get into the data and spend time with reps and pros to understand where there’s opportunities to maximize sales and pro lifetime value. Turn those findings into changes that improve conversion and account growth.
Use AI to build better prospecting, selling, and account management workflows. Measure whether reps use them and whether they increase revenue or productivity.
Get agreement on priorities and ownership with Product, Marketing, Data Science, and sales technology partners. Resolve dependencies that hold up execution.
Keep core sales operations running well, including lead routing, account management workflows, and sales tools, so reps can spend more time selling.
Develop the managers on your team and give them clear ownership. Make hiring and performance decisions that build the team’s ability to deliver.
In order to be successful, you must bring
Experience developing and executing sales or commercial strategy, with clear evidence of revenue growth. High-volume sales to small businesses is especially relevant; management consulting experience is a plus.
The analytical depth to investigate a problem yourself. You question metric definitions, check the underlying data, and test whether your diagnosis holds up.

Director, Sales Operations at Thumbtack · LumiJobs

Director, Sales Operations

Responsibilities

Qualification

Required

Preferred

Company

Thumbtack

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