IT Support Engineer

Remotefull timeRemote

Apply on Employer Site

entry

$118k–$139k

H1B: no

Monarchmoney IT Support Engineer at Monarchmoney providing primary IT support for a fully remote, Mac-based environment. Responsibilities include resolving employee IT issues, SaaS administration, Mac fleet support, documentation, and automation.

Responsibilities

Monarch is seeking an IT Support Engineer to join our IT team during a period of rapid growth. Reporting directly to the IT Manager, you’ll be a primary point of contact for employee IT support and help keep our fully remote, Mac-based environment running smoothly, while building the documentation and automations that make IT faster and more scalable as we grow.
Serve as a primary point of contact for employee IT issues in Serval, our ticketing platform, resolving them with clear communication, strong follow-through, and a high bar for quality
Handle routine SaaS administration across Okta, Google Workspace, Slack, Notion, and Zoom, and help manage access requests and reviews through ConductorOne
Support our Mac fleet in Iru (formerly Kandji), and assist with provisioning, asset tracking, onboarding, and offboarding
Reduce repeat work by writing and maintaining IT documentation and help articles, and by building smaller automations in Serval and similar platforms with guidance from the team
Contribute to IT projects in partnership with People, Security, Engineering, and other teams, and look for practical ways to use AI to improve support and IT operations
What You’ll Bring:
2+ years of experience in IT support, help desk, or IT operations
Hands-on experience supporting macOS users in a cloud-first or remote environment
Experience with Google Workspace, Slack, and at least one of Okta or Iru/Kandji (or similar IdP/MDM tools)
Foundational understanding of IAM concepts and SSO, with interest in going deeper on SCIM and provisioning
Some hands-on exposure to IT automation or workflow tools, and an eagerness to build more

Qualification

2+ years of experience in IT supportExperience with Google WorkspaceExperience with ServalExperience writing clearRecruiter Video CallHiring Manager Video CallStakeholder Video Call

Required

2+ years of experience in IT support, help desk, or IT operations
Hands-on experience supporting macOS users in a cloud-first or remote environment
Experience with Google Workspace, Slack, and at least one of Okta or Iru/Kandji (or similar IdP/MDM tools)
Foundational understanding of IAM concepts and SSO

Preferred

Experience with Serval, ConductorOne, 1Password, Cloudflare, CrowdStrike, Linear, Notion, or Zoom
Experience supporting onboarding and offboarding workflows alongside People Ops or Business Ops
Experience writing clear, user-facing documentation or help articles
Familiarity with lightweight scripting (Bash, Python, etc.) or exposure to APIs and integrations
Typical Process (May vary depending on role):
Recruiter Video Call
Hiring Manager Video Call
Stakeholder Video Call

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU

Company

Monarchmoney

View company page

10000+ employees

Consulting

Founded 1989

Source: ashby

Active within the past hour

Remote-friendly

More roles at Monarchmoney

Product Designer, Growth (Senior/Staff)

Remote (US)

UGC Production Specialist

Remote (US)

Senior Product Analyst

Remote (US)

Boost Your Interview Chances

Improve Resume Match Score

Free

Your Score

9.0

Strong Applicant

Must-Have Skills for This Role

ServalOktaGoogle WorkspaceSlackNotionZoom

Optimize my Resume

Apply Faster with Autofill

Free

Save your profile once. LumiJobs pre-fills the employer's application form so you stop re-typing the same answers on every site.

Apply With Autofill

Or skip LumiJobs's tools and submit directly on the employer's career site.

Apply on Employer Site