Crusoe Employment Screen Program Manager at Crusoe owns orchestration of pre-employment checks ensuring smooth and compliant candidate transitions. Manages vendor relationships and administers background screening and drug testing programs.
Responsibilities
Crusoe's Recruiting and People Operations teams move fast - and pre-employment programs sit at the critical handoff point between an accepted offer and a confirmed start date. As the People Operations Manager, Pre-Employment Programs, you will own the orchestration of our pre-employment checks - including background checks, drug and alcohol tests, immigration checks, etc - ensuring each candidate moves smoothly and compliantly from offer to Day 1.
What You'll Be Working On:
Vendor Relationship Management: Own the end-to-end relationship with Crusoe's background check and drug/alcohol testing vendor(s) - service performance, escalations, contract renewals, and issue resolution.
Pre-Employment Screening Orchestration: Serve as the operational owner of every pre-employment check, coordinating with Recruiting Operations on package selection, Immigration Operations for work authorization checks, and Onboarding Operations when start dates shift, and resolving exceptions before they delay a start date.
Drug & Alcohol Testing Program Administration: Oversee the administration of our pre-employment and support the administration of the random, post-accident, reasonable suspicion, and return-to-duty testing programs, including maintaining appropriate testing pools for DOT and non-DOT populations.
Process Design & Documentation: Design and document the end-to-end pre-employment process, including a clear RACI that defines roles and responsibilities across Recruiting, People Operations, and Onboarding.
Compliance & Adjudication Partnership: Partner with Compliance, Legal, and Employee Relations on adjudication decisions, job profile designation (safety-sensitive, DOT, PHMSA), and FCRA-compliant recordkeeping.
Cross-Functional Bridge: Serve as the connective tissue between Recruiting and Onboarding, ensuring handoffs are seamless and no candidate falls through the cracks.
Training & Enablement: Build training, documentation, and communications for Recruiting, People Operations, Onboarding, and hiring managers on pre-employment requirements and processes.
Continuous Improvement: Monitor turnaround times, error rates, and candidate experience data; identify opportunities to improve efficiency, compliance, and consistency as volume grows.
What You'll Bring to the Team:
Pre-Employment Program Expertise: Experience administering background check and/or drug and alcohol testing programs, ideally within a high-growth or regulated environment.
Qualification
Preferred
Prior experience supporting a DOT-regulated workforce or other safety-sensitive population.
Experience building or significantly overhauling a pre-employment or background screening program from the ground up.
