Customer Growth Associate

Required

• Significant experience leading platform engineering, SRE, or infrastructure organizations.
• Deep expertise in Kubernetes architecture, operations, and scaling. Working knowledge of container orchestration, cluster design, workload isolation, and multi-cluster management.
• Strong hands-on understanding of AWS cloud infrastructure: VPCs, networking, IAM, EC2, EKS, cost management, and operating hybrid AWS environments including Outposts.
• Experience defining and driving platform, reliability, or infrastructure strategy across teams, with the ability to influence technical direction and set standards.
• Proven ability to establish operational discipline: documented runbooks, change management processes, incident response frameworks, and blameless post-mortem culture.
• Experience designing and implementing disaster recovery, RTO/RPO definitions, failover testing, and resilience improvements across production systems.
• Experience defining and implementing SLOs, SLIs, and alerting strategies for infrastructure services using user-centric and business-aligned metrics.
• Strong software engineering fundamentals with proficiency in at least one modern programming language. Ability to build scalable tooling and automation.
• Track record of driving large-scale operational improvements through automation, reducing organizational toil, and preventing recurring classes of issues.
• Understanding of cloud cost drivers and the ability to optimize spend without sacrificing reliability, resilience, or team velocity.
• Strong analytical and communication skills. Ability to influence technical and non-technical stakeholders. Can translate infrastructure constraints into business and customer impact.
• A mindset of ownership, continuous improvement, and long-term platform sustainability. You know when standards are working and when they need to change.