Associate Director, Customer Engagement and Injector Training
Mettawa, IL, United Statesfull time
On Site
senior
H1B: yes
AbbVie Associate Director leads customer engagement and injector education strategy for Chronic Migraine at AbbVie. Develops compliant, scalable education programs to strengthen clinical confidence and support brand objectives.
Responsibilities
Lead the annual customer engagement and injector education strategy for Chronic Migraine, aligned with brand priorities, customer insights, field needs, and the broader Neuroscience strategy.
Design, evolve, and manage an integrated portfolio of live, virtual, digital, and on-demand education and training offerings for healthcare professionals, including physicians and advanced practice providers.
Translate customer, field, and marketplace insights into program architecture, content strategy, delivery formats, and resources that improve relevance, reach, and educational impact.
Partner closely with brand marketing, sales, medical, regulatory, legal, compliance, operations, analytics, and agency partners to deliver initiatives that meet AbbVie standards and applicable policies.
Lead planning and execution for HCP engagement at priority national and regional society meetings and professional organizations, in coordination with internal stakeholders.
Oversee speaker and trainer strategy and operations, including faculty identification, contracting, training, content readiness, program quality, and compliant execution.
Build strong relationships with external experts, customers, professional societies, field leaders, and cross-functional partners to ensure programs address evolving clinical and business needs.
Develop annual operating plans, forecasts, and budgets; manage agency and vendor performance, scope, timelines, and spend with disciplined stewardship.
Establish meaningful performance indicators and reporting to assess program reach, experience, quality, and business contribution; use insights to optimize the portfolio and recommend enhancements.
Anticipate changes in adult learning, customer engagement, digital education, and the therapeutic toxin landscape; identify and pilot innovative approaches that can be scaled responsibly.
Communicate strategy, progress, risks, and recommendations clearly to cross-functional teams and senior leadership while managing multiple high-priority initiatives in a matrixed environment.
Travel to selected customer programs, field engagements, and professional meetings as needed.
