AbbVie Teleservice Rep I supports virtual sales efforts at AbbVie by engaging healthcare professionals via phone and other channels. Responsible for product information delivery, relationship building, and data entry to meet sales objectives.
Responsibilities
Ability to use virtual sales techniques to ensure positive results to a highly targeted, assigned list of healthcare professionals to offer product information, literature, samples, resources, and follow up conversations
Establish phone presence - commanding and engaging, ability to create rapport, network, build, and maintain productive business relationships
Engage targeted healthcare professionals in promotional communications in accordance with policies and procedures set by the program
Verify and complete required data entry including details of the target’s responses, notes, and any follow through actions in accordance with policies and procedures, ensuring data integrity
Manage daily sales call activity to optimize time and maximize the achievement of sales objectives
Listen and respond appropriately to customer needs and questions, thereby ensuring acceptance of, or agreement with a “call plan” objective
Maintain the required product expertise including competitive product knowledge
Successfully complete product training and meet training expectations to service customers within the parameters of the program
Demonstrate effectiveness working independently and in a team environment
Meet and exceed established daily and monthly call volume metrics successfully
Process customer requests related to product samples and literature programs in a timely, accurate, and professional manner
Display ability to thoroughly answer questions related to process of securing product samples and literature, including mandatory signatures required to execute delivery
Qualification
Sales experience preferredThe ability to work independentlyKnowledge of medical deviceAbility to use Microsoft OfficeKnowledge of Salesforce preferredAbility to learnDaily activity
Required
Bachelor’s degree or equivalent experience
The ideal candidate will have a background in direct selling with a proven sales track record
Sales experience preferred
The ability to work independently, highly organized and superior communication skills
Experience in the healthcare industry involving interaction with physicians, patients, etc preferred.
Skills and abilities of clinical techniques and understanding of medical terminology
Knowledge of medical device, pharmaceutical, or related field
Skills demonstrating professional phone etiquette
Ability to use Microsoft Office, Outlook MS Word, Excel, PowerPoint
Knowledge of Salesforce preferred
Ability to learn, assimilate information into practice to follow established, mandatory best practices including, but not limited to
