Roofstock The Team Lead, Maintenance at Roofstock leads a team managing maintenance operations for multi-family and single-family properties. This role combines administrative management with field oversight and team development.
Responsibilities
The Team Lead, Maintenance role is essential to ensuring smooth, high-quality field operations, with a significant focus on managing the workforce lifecycle and administrative function. This role is a blend of field oversight, administrative management, and team development.
This role will lead a team of in-house techs and portfolio associates
This position will be primarily administrative with periodic site visits for quality assurance and coaching purposes.
Lead and coordinate comprehensive maintenance efforts for multi-family and single-family properties, ensuring operational efficiency across routine, preventive, and emergency type work orders or tasks.
Serve as the lead contact for emergency responses, prioritizing and addressing urgent situations with technical expertise and decisiveness to mitigate risks and protect the property.
Responsible for interviewing, and selecting qualified candidates for the team, the Team Lead will ensure that new hires align with the operational standards and values of the organization.
Coordinate the onboarding process for new team members, providing training and resources to ensure a smooth transition into field operations.
Analyze daily and weekly reports to identify risks, take proactive actions, and provide guidance to the team.
Lead termination processes in accordance with company policies.
Review and approval payroll for field team members, ensuring accuracy in time-tracking.
Hold team to high service standards and productivity benchmarks across managed properties, ensuring compliance with SOPs and providing performance feedback and coaching as needed.
The Team Lead will serve as a point of contact between the field team and other departments, working closely with leadership and cross-functional partners to address issues, align on immediate goals, and improve day-to-day operational efficiency.
Qualification
3+ years management experienceAdvanced knowledge of toolsStrong mentoringStrong verbal and written skillsWork EnvironmentWhile performing the duties of this jobPhysical Demands
Required
3+ years management experience
5+ years experience in property maintenance for multi-family / single-family properties, with a strong background in routine, preventative, and emergency maintenance.
Advanced knowledge of tools, equipment, and techniques used in property maintenance, including HVAC, plumbing, electrical, and general repairs. Demonstrated ability to troubleshoot complex maintenance issues and guide teams in effective problem-solving.
HVAC Type I and Type II or Universal certification strongly desired
Strong mentoring, coaching, and team-building abilities. Proven success in training and developing team members, fostering a positive and productive work environment, and leading by example in technical proficiency and professionalism.
Strong verbal and written skills, with a track record of effective collaboration with cross-functional partners and direct reports.
Competency in using technology systems for tracking, scheduling, and communication, with experience leveraging data to drive improvement in team performance and operational efficiency.
Valid Driver’s license and reliable transportation
Work Environment
While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
