Manager, Analytics

Required

• You are a strategic thinker and a strong problem solver. You can take an ambiguous question, break it down, and reach a sound answer. You take initiative and communicate clearly with senior leaders.
• This is a highly consultative role accountable for generating analysis and insights that support programmatic decision-making and materially impact the business. Some recurring reporting comes with the job, but the focus is analysis: why a key metric moved, whether a program is working, and where the business should focus next. You'll own problems end to end, from framing the question with the business owner to forming and testing hypotheses and presenting a recommendation.
• Reporting to the Senior Manager, Analytics, you'll lead 4-5 analysts as a player-coach, staying hands-on in the work while developing how the team thinks and communicates.
• What You Will Work On
• Performance & Program Analytics
• Performance measurement establish key performance indicators for the business and its strategic programs and track performance over time
• Performance diagnosis explain what's driving performance and why key metrics move, connecting signals across data sources and flagging issues early
• Program analytics assess performance across our key strategic programs (e.g. Acquisition, Partnerships, Product Diversification) and where they can improve
• Recommendations present findings with a clear recommendation, the evidence behind it, and the tradeoffs involved
• Team Leadership & Partnership
• Lead and develop a team of analysts through hiring, feedback, and career growth, coaching them to frame the question, form a hypothesis, and lead with the "so what"
• Work closely with business leaders to understand priorities and help manage the team's time such that it goes to the highest-value work