Customer Service Manager

Fresno, CAfull time

On Site

mid

$75k–$85k

H1B: yes

Daniels Sharpsmart Customer Service Manager leading a high-performing team to deliver exceptional customer experiences and drive continuous improvement. The role involves partnering across departments and monitoring KPIs to enhance service delivery.

Responsibilities

Lead and develop a high-performing team; deliver exceptional customer experiences; drive continuous improvement; partner across Operations, Transportation, Sales and Finance; monitor KPIs and business results.

Qualification

5+ years of customer service experienceExperience improving service processesKnowledge of root cause analysisExperience in logisticsBachelor's degree in BusinessSuccess in This Role

Required

5+ years of customer service experience, including at least 2 years in a leadership or supervisory role.
Demonstrated success leading customer-facing teams in a fast-paced environment.
Strong analytical and problem-solving skills with the ability to make data-driven decisions.
Proficiency with Salesforce CRM and Microsoft Office Suite, particularly Excel.
Experience improving service processes, managing escalations, and enhancing customer satisfaction outcomes.
Excellent written and verbal communication skills with the ability to influence stakeholders at all levels.
Knowledge of root cause analysis, continuous improvement methodologies, and performance management practices.
Ability to work on-site and reliably commute to our Fresno, CA facility.

Preferred

Experience in logistics, transportation, healthcare services, waste management, or other highly regulated industries.
Familiarity with route optimization or transportation management systems such as Roadnet or Tegos.
Experience building operational dashboards and utilizing reporting or data visualization tools.
Bachelor's degree in Business, Operations Management, Communications, or a related field.
Success in This Role
Build strong relationships with customers and cross-functional partners.
Improve service delivery consistency and customer satisfaction metrics.
Enhance team performance through coaching, accountability, and development.

Benefits

Dental
Vision
401(k)
Life Insurance

Company

Daniels Sharpsmart

View company page

Source: lever

Active within the past hour

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