Advisory Solutions Architect, MSP (New Product Intro) at Rubrik · LumiJobs

Responsibilities

Service Creation & Partner Workshops
Define and prioritize new service offerings (managed backup, DRaaS, cyber recovery, SaaS backup, ransomware readiness) with Product Management and translate roadmaps into service blueprints and scalable reference architectures covering SLAs, tiers, security, compliance and sovereignty.
Own and run a repeatable partner service co-creation workshop program, from joint scoping through launch, owning post-workshop outcomes so each partner moves to a defined, launched and sold service, and tracking partner satisfaction and conversion to launched services.
Build and maintain a service adoption tracker with analytics on partner adoption, workshop-to-launch conversion and service results, and use it to continuously improve the program with new templates, feedback surveys and facilitation tooling, in partnership with Sales and Product leadership.
Enhance existing partner planning tools with standard sizing guidelines, configuration patterns and partner business-case templates (financial, ROI/TCO, pricing) that turn a design into a priced service.
Presales & Partner Engagement
Support strategic opportunities that depend on new services: discovery, requirements capture (RPO/RTO, sovereignty, compliance) and high-level solution design.
Lead hands-on workshops and demos to validate architectures against partner and customer environments.
Maintain a trusted cadence with strategic MSP partners, track commitments to closure, and keep engagement activity visible to leadership.
Enablement, Content & Product-to-Field Bridge
Create delivery playbooks, runbooks, service descriptions, onboarding methodologies, training assets and webinars so partner delivery is high-quality and repeatable.
Represent MSP readiness in NPI launches and own roadmap visibility for partners and the SA team, ensuring partners and the field are ready to sell and operate new capabilities at launch, and continuously improve the Claude skill that turns the product roadmap into tailored feature adoption recommendations for MSP partner account teams, refining it every release cycle based on partner feedback and adoption results.

Qualification

10+ years as a Solutions ArchitectHas been on the other side of the tableRelevant certificationsKey CompetenciesService and architecture mindsetSelf-starter and builder

Required

10+ years as a Solutions Architect, Services Architect or Senior Consultant in data protection, storage or cloud infrastructure vendors, MSPs or integrators.
Deep experience designing complex backup, recovery and cyber resilience solutions, with strong virtualization and hyperscaler (AWS, Azure, GCP) background. Rubrik platform depth is expected, or achievable through certification within 90 days.
Proven track record creating standardized managed services (SLAs, catalogs, runbooks), with at least one taken from design through launch and adoption, and a solid grasp of backup security and compliance principles.
Excellent communication from C-suite to individual contributors, with strong workshop facilitation, whiteboarding and writing skills.

Preferred

Background as a solutions architect at an MSP or MSSP, or at a data protection and cyber resilience vendor that serves them, with deep knowledge of cyber resilience service offerings.
Has been on the other side of the table: a technical architecture role at a service provider, with end-to-end experience of how services are defined, built, operated and managed. Candidates with this full experience are strongly preferred.
Hands-on infrastructure operations (storage, networking, identity), ITSM and SIEM/SOAR familiarity, and ransomware recovery and cyber-resilient architecture experience.
Relevant certifications: data protection vendor, cloud architect, security (CISSP, CISM, CCSK).
Key Competencies:
Service and architecture mindset: Designs repeatable, catalog-ready offerings with clear SLAs, and measures success by whether partners launch and sell them.
Cross-functional influence and partner trust: Works hand in hand with Sales, Product and Engineering, Marketing and Competitive teams, and earns partners' trust as an extension of their team.
Self-starter and builder: Brings fresh perspectives and new ideas and drives them from conception to execution without waiting for direction. Builds tools, skills and automations that make work repeatable, and shares them with the team.

Advisory Solutions Architect, MSP (New Product Intro)

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Rubrik

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