Zip Senior Solutions Delivery Manager leads strategic, complex enterprise implementations and mentors implementation teams. Responsible for executive oversight, process scalability, and leadership development within Solution Consulting.
Responsibilities
We are seeking a Senior Solutions Delivery Manager to act as a senior implementation leader within our Solution Consulting organization. While our Implementation Managers and Solutions Architects guide customers through day-to-day deployments, the Solutions Director steps in as the strategic anchor for our largest, most complex, and highest-stakes enterprise implementations.
Executive Oversight of Complex Deployments: Taking ownership of implementation success for strategic, global, and highly complex customer deployments (multi-entity, multi-ERP integrations, complex change management).
Team Strategy & Process Scalability: Re-architecting and refining our implementation methodologies, governance frameworks, and delivery playbooks to support hyper-growth.
Leadership Development: Mentoring, coaching, and upskilling a team of talented Implementation Managers and Solutions Architects, cultivating the next generation of professional services leaders at Zip.
If you are an experienced consulting or professional services leader who loves combining big-picture strategy with hands-on technical problem-solving, we want to hear from you.
Lead Our Most Complex Projects: Serve as the Executive Sponsor and senior implementation authority on strategic, Fortune 500, and highly customized enterprise deployments. Partner directly with C-suite executives and key customer stakeholders to navigate organizational complexity, mitigate deployment risk, and ensure time-to-value.
Define Implementation Strategy & Playbooks: Evaluate current delivery methodologies and design scalable, repeatable processes for discovery, solution architecture, workflow design, and testing. Drive standardization across the team without sacrificing flexibility.
Drive Leadership Development: Act as a player-coach and mentor to Senior Implementation Managers and Solutions Architects. Provide strategic guidance on project governance, stakeholder management, and technical delivery while fostering a high-performance, collaborative team culture.
Cross-Functional Executive Alignment: Partner closely with Sales, Product, Engineering, and Customer Success leadership. Translate complex implementation learnings and customer feedback into actionable product roadmap inputs and pre-sales scoping improvements.
Establish Governance & Quality Standards: Implement rigorous project health monitoring, risk escalation frameworks, and quality assurance standards to maintain exceptional customer satisfaction (CSAT) and net revenue retention (NRR).
Qualification
Senior Implementation ExperienceProven Enterprise MasteryStrategic Process BuilderPassionate People LeaderExecutive PresenceDomain ExpertiseWhy You’ll Love Working HereHigh ImpactCollaborative CultureCompetitive CompensationFlexibility
Required
Senior Implementation Experience: 10+ years of experience in enterprise software implementation, professional services, solutions architecture, or management consulting—with at least 4+ years in a senior leadership or director-level capacity at a SaaS or B2B enterprise technology company.
Proven Enterprise Mastery: Demonstrated success overseeing complex, multi-workstream deployments for large-scale enterprises (e.g., integrations with major ERPs like Workday, NetSuite, SAP, or Oracle; global rollouts; complex compliance and security requirements).
Strategic Process Builder: A track record of scaling professional services or implementation teams from startup/mid-market to enterprise maturity by designing robust methodologies, playbooks, and KPIs.
Passionate People Leader: Exceptional focus on mentorship and leadership development. You take pride in coaching individual contributors into top-tier strategic advisors and future team managers.
Executive Presence: Outstanding communication, negotiation, and conflict-resolution skills. Comfortable challenging assumptions, managing scope creep, and guiding C-level customer stakeholders through transformative change.
Domain Expertise: Familiarity with procurement, finance, accounting, accounts payable (AP automation), or supply chain workflows is a strong plus.
Why You’ll Love Working Here
High Impact: You will play a defining role in shaping how Zip delivers value to our largest customers, directly influencing our growth and operational maturity.
Collaborative Culture: Work alongside a world-class team of builders, problem-solvers, and industry experts who are passionate about customer success.
Competitive Compensation: Top-tier salary, generous equity packages, and comprehensive health, dental, and vision benefits.
Flexibility: Work in an environment that values autonomy, ownership, and results over micromanagement.
The compensation range for this role is $196,350-$242,550 OTE. The salary for this position is determined based on a variety of job-related factors that may include leveling, relevant experience, education, or particular skills and expertise.
