Shield Manager, Software Engineering at Shield leads the Shared Services Engineering team building common services, SDKs, APIs, and customer-facing applications. Guides architecture, delivery, and team development to support Shield’s products.
Responsibilities
Hivemind is looking for an experienced Engineering Manager to lead our Shared Services Engineering team.
The Shared Services team is a product-oriented, full-stack engineering team that builds and operates common services, SDKs, APIs, and customer-facing applications connecting Shield’s products. These capabilities reduce duplicated engineering and help create a consistent Shield experience across product types.
This is a technical, hands-on management role. You will guide architecture and delivery, remain engaged in complex engineering decisions, and build a team that owns its systems from design through production operation.
Build and lead the Shared Services Engineering team, including hiring, coaching, performance management, and career development
Define and execute the team’s roadmap, balancing customer needs, cross-product priorities, operational health, and long-term technical investment
Partner with product and engineering teams to identify shared capabilities, establish ownership and integration boundaries, and guide initiatives including shared authentication, telemetry integrations, the Customer Support Portal, and future public telemetry APIs
Lead the architecture, delivery, and operation of shared services, SDKs, APIs, and customer-facing systems
Establish secure, reliable, documented, and versioned interfaces for internal engineering teams and external customers
Communicate plans, progress, risks, and tradeoffs across engineering, product, and organizational leadership
Qualification
Effective cross-functional leadershipDepth in one or more relevant domainsTemporary employee offer package
Required
7+ years of software engineering experience, including experience managing engineers responsible for production software
Demonstrated technical judgment in the design and operation of full-stack applications, backend services, APIs, or distributed systems
Strategic systems thinking and the ability to turn recurring needs across products into coherent, reusable capabilities
Track record of setting technical direction, making thoughtful tradeoffs, and executing across immediate and long-term priorities
Effective cross-functional leadership, with the ability to build alignment and trusted partnerships across engineering, product, and organizational stakeholders
Preferred
Track record of leading teams that build shared services and customer-facing applications from scratch and own them through production operation
Depth in one or more relevant domains, such as identity and authentication, public APIs and SDKs, or OpenTelemetry and high-volume telemetry data
Experience establishing a new engineering capability, consolidating fragmented ownership, or driving adoption across multiple product teams
Experience building and operating secure, reliable software in regulated or compliance-driven environments
Full-time regular employee offer package:
Pay within range listed + Bonus + Benefits + Equity
Temporary employee offer package:
Pay within range listed above + temporary benefits package (applicable after 60 days of employment)
