Develop, implement and scale Starlink Network Operations processes, automation, and tools that provide global internet access

Design operational workflows from first principles and implement the resulting procedure, automation, and tooling

Work with development engineering teams to drive design for operations: assess how proposed workflow and system changes affect operations health and efficiency, catch scaling issues early in the development lifecycle, and incorporate debugging tools and strategies so handover to operations is effective

Interact with key stakeholders to identify their desired outcomes, take their inputs and deliver improvements to Network Operations owned processes

Work with the diverse teams across the Starlink program to develop monitoring, detection and response processes that drive quick resolution to emergent network events

Define and develop projects, milestones, and maintain roadmaps, practicing flexible prioritization and scope management to deliver on program directives

Take extreme ownership of deliverables and make risk-conscious decisions under pressure

Design operational systems end-to-end: alerting, detection, triage paths, handoffs, automation, and the interfaces between tools and operators

Build and maintain scoped software and internal tooling (Python, scripting, APIs, workflow orchestration) whose customer is the live operation

Implement AI in production operations workflows (investigation assistants, procedure retrieval, alert/ticket triage, vendor and API copilots); measure the result on toil, error rate, and time-to-restore

Write operational specifications and success criteria for new products and services; partner with software engineering when required

Operations Development Engineer (Starlink)

Responsibilities

Qualification

Required

Preferred

Benefits

Company

SpaceX

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