Sr. Business Analyst, Workforce Planning (Starlink)

Bastrop, TXfull time

Remote

senior

H1B: no

SpaceX Sr. Business Analyst, Workforce Planning (Starlink) leads workforce planning and optimization to manage demand volatility using forecasting and predictive analytics. The role develops strategies to scale the organization efficiently while maintaining service levels.

Responsibilities

Lead proactive workforce planning strategies to anticipate and mitigate demand volatility through advanced forecasting and predictive analytics
Identify, evaluate, and activate short-term levers (e.g., overtime, flexible staffing, real-time schedule adjustments) and long-term levers (e.g., hiring strategies, capacity expansion, process redesign) to optimize workforce utilization
Develop and improve forecasting models that detect demand fluctuations early and support data-driven decision-making
Ensure workforce decisions consistently protect and enhance customer experience by maintaining service levels and minimizing disruptions
Provide strategic recommendations to leadership on headcount planning, resource allocation, and scenario modeling
Mentor and develop Workforce Specialists on forecasting techniques, lever management, and proactive planning practices
Drive continuous improvement initiatives to improve forecast accuracy, reduce the impact of volatility, and strengthen operational resilience
Manage cross-functional projects related to workforce systems, analytics tools, and process standardization

Qualification

Bachelor’s degree in businessMaster’s degree in an analytical fieldProficiency in PythonTelecom or ISP industry experience

Required

Bachelor’s degree in business, supply chain management, information systems, computer science, engineering, or economics; OR 5+ years of professional experience in workforce management or capacity planning
3+ years of progressive experience in workforce planning, demand forecasting, or analytics

Preferred

Master’s degree in an analytical field
2+ years of experience in demand forecasting and predictive analytics
3+ years of experience using advanced Excel and SQL
2+ years of experience in statistical modeling, applied mathematics, operations research, or a related field
Proficiency in Python
Telecom or ISP industry experience
Proven ability to balance short-term tactical actions with long-term strategic planning while protecting customer experience
Advanced proficiency in workforce management systems and data visualization tools (Tableau or Power BI)

Company

SpaceX

View company page

Source: greenhouse

Active within the past hour

Remote-friendly

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Must-Have Skills for This Role

ForecastingPredictive analyticsExcelSQLPythonTableau

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