Own and lead major initiatives to improve Starlink customer experience, retention, and lifetime value through rigorous technical analysis and cross-functional execution

Identify systemic engineering, product, and operational defects; design and drive comprehensive solutions at scale

Deeply analyze end-user metrics to uncover root causes of churn and growth opportunities; develop and implement global strategies across hardware and service offerings

Build, deploy, and maintain predictive models and analytical frameworks that proactively surface retention risks and opportunities

Scope and execute complex experiments (including large-scale A/B tests, customer outreach campaigns, and automation) that measurably move key business metrics

Partner with Engineering, Product, Finance, Customer Support, Legal, and Supply Chain leadership to drive data integrity, define KPIs, and align on strategic priorities

Provide clear, concise, and actionable updates to senior leadership and executives on performance, risks, and strategic opportunities

Define and continuously improve customer retention dashboards, tools, and processes; mentor other team members on analytical best practices

Sr. Operations Engineer (Starlink Growth)

Responsibilities

Qualification

Required

Preferred

Benefits

Company

SpaceX

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