Starlink Account Manager (State & Local Government)
Bastrop, TXfull time
On Site
mid
$115k–$180k
H1B: no
SpaceX Starlink Account Manager at SpaceX managing government customer portfolios from contract signature through activation and long-term growth. Acts as primary contact ensuring contract fulfillment and identifying new business opportunities.
Responsibilities
Act as the primary point of contact for a robust portfolio of assigned government customers and own the interface from contract signature onwards (onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue) with emphasis on:
Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
Building relationships to identify requirements and manage expectations
Collecting, communicating, and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business
Retaining and growing the value of accounts
As an extreme owner of assigned accounts, identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule
Serve as the team’s internal expert in the State & Local / Local & Regional government vertical in specific regions, shaping strategic direction and routinely leading high-impact commercial decision-making within the vertical and region in partnership with other teams
Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly
Qualification
Bachelor's degree
Required
Bachelor's degree; OR high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience
3+ years of experience in account management, customer success, or business operations
1+ years of experience working with government customers
Preferred
3+ years of experience working with customers to support a technical product/service
3+ years working with State & Local / Local & Regional government customers
Significant knowledge or experience in one or more of the following industries: public sector, telecommunications, manufacturing, satellite communications and/or supply chain
Experience managing multiple complex projects and delivering under tight deadlines and resource constraints
Experience building long-term and successful customer relationships demonstrating empathy, active listening, and resiliency skills
Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technology
Ability to synthesize multiple unique requirements and suggest smart solutions, products, or features
Track record of demonstrating sound business judgement, evaluating alternatives, and making recommendations that were adopted and ultimately successful
