Strategic Account Manager

New York, NYfull timeOn Site

senior

$165k–$200k

H1B: no

Flex Strategic Account Manager at Flex manages commercial relationships with Property Management Companies, owning and growing a portfolio of valuable accounts. The role involves executive engagement, strategic account planning, collaboration, and consultative expansion.

Responsibilities

As a Strategic Account Manager, you will be a senior, client-facing member of the team - responsible for the commercial relationship with our customers (Property Management Companies). This consists of owning and growing a portfolio of the company’s most valuable relationships within our Strategic segment, and providing support from all angles for clients with complex needs and networks. This is a proactive partner role - you will act as the customer’s trusted advisor, business partner, and industry expert - to maintain, develop, grow, and expand the business relationship.
Relationship Building & Executive Engagement
Establish, maintain, and grow customer relationships with stakeholders (including C-Suite)
Act as the primary point of contact and liaison between the customer and internal teams to ensure our partners are receiving white glove service, and that the business has visibility and influence into each account in your book of business
Become the customer’s close advocate and valued consultant
Travel regularly to industry events and conferences as well as visit our partners on-site
Strategic Account Planning & Collaboration
Build, implement, and lead the strategy for each of your assigned accounts
Partner with internal stakeholders across the organization to ensure an excellent customer experience starting from the hand off from Sales, to Onboarding, to continued and regular support from you as their Account Manager
Learn and engage with each account regularly - through monthly meetings, QBRs, sharing reporting, troubleshooting and problem solving, providing clear ROI, etc.
Work to proactively increase engagement and product adoption across your portfolio
Pipeline Development & Consultative Expansion