Coderoad Project Manager contractor at CodeRoad managing client communications and engagement for North American automotive dealerships. Coordinate product changes and gather client feedback to ensure alignment with business requirements.
Responsibilities
Manage Client Communications & Engagement: Serve as the primary point of contact for North American automotive dealerships, maintaining clear and consistent communication throughout product updates, package migrations, and implementation activities.
Coordinate Product Changes & Client Notifications: Prepare and send client communications explaining upcoming package transitions, product changes, configuration updates, and relevant impacts, ensuring dealerships are informed throughout the process.
Gather Client Feedback & Confirm Product Alignment: Proactively contact dealerships to verify that products, services, and configurations meet their expectations and business requirements. Collect feedback, identify concerns, and coordinate any necessary follow-up with internal teams.
Facilitate Internal Information & Requirement Gathering: Obtain answers to outstanding questions from dealerships, clarify client requirements, and coordinate with internal technical and implementation teams to ensure accurate and timely responses.
Track Client Responses & Follow-Up Activities: Monitor client confirmations, pending responses, outstanding questions, and approval requirements. Maintain accurate records and proactively follow up to keep transitions and implementations on schedule.
Coordinate Cross-Functional Delivery: Work closely with Team Leads, Professional Services Engineers, QA Specialists, and other stakeholders to communicate client expectations, track progress, escalate blockers, and ensure alignment between client needs and technical execution.
Ensure Smooth Client Transitions: Coordinate post-change confirmations, document client feedback, and ensure unresolved issues are properly communicated and handed over to the appropriate internal teams.
Client-Facing Experience: 2+ years of experience in project coordination, account management, customer success, client services, or a similar customer-facing role, preferably within technology, software implementation, or automotive environments.
Exceptional Communication Skills (C1/Fluent English): Excellent written and verbal English proficiency, with the confidence to communicate directly with North American dealership clients, conduct follow-up calls, explain product changes, and manage expectations across US East/West Coast time zones.
Project Coordination & Organization: Ability to manage multiple client accounts, communication workflows, deadlines, pending responses, and follow-up activities simultaneously while maintaining accuracy and consistency.
Technical & Product Understanding: Ability to understand software products, CRM platforms, website configurations, package structures, and implementation workflows well enough to communicate changes clearly to non-technical stakeholders. Previous automotive software experience is a plus.
Workflow & Productivity Tools: Strong proficiency with Microsoft Office 365 (Word, Excel, PowerPoint, Outlook, Teams) and project management or ticketing platforms such as Smartsheet, Jira, or similar tools.
