Customer Success: Accelerate decision velocity to identify opportunities, isolate narrative vulnerabilities, optimize target acquisition, and orchestrate immediate campaign deployment in support of Company objectives.

Onboarding & Adoption: Guide new customers through implementation and initial setup; create customer success plans and drive active feature usage.

Relationship Management: Build strong relationships across multiple stakeholder levels in customer organizations; conduct regular check-ins and Executive/Quarterly Business Reviews (EBRs/QBRs).

Retention & Risk Management: Monitor customer health metrics (usage data, support tickets, engagement signals), identify churn risks early, and manage contract renewals.

Growth & Expansion: Identify upsell/cross-sell opportunities, track expansion revenue, and partner with sales to close expansion opportunities.

Voice of the Customer: Relay product feedback and feature requests to Product/Engineering teams while turning satisfied customers into case studies, references, and referrals.

Understand the Information Environment: Isolate narrative vulnerabilities and plan information operations. Leverage Two Six products driven by agentic AI and an enriched data architecture to provide insight to customers on opportunities in the non-kinetic space.

Briefings & Strategy: Draft high-level strategic documents and present operational plans to senior military leadership, government agencies, and coalition partners.

Customer Relationships: Represent and promote Two Six Technologies in customer engagements and explore expansion opportunities. This includes building relationships with adjacent customers to:

Understand their requirements;

Understand how our product and service offerings can meet those requirements;

Grow the Two Six presence in the customer arena.

Customer Success Manager

Responsibilities

Benefits

Company

Two Six Technologies

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