CDD Analyst

Sofia · Remotefull timeRemote

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trading212 The CDD Analyst at trading212 will provide exceptional customer care by communicating with clients, verifying onboarding documents, and conducting due diligence. The role involves working shifts on a 24/7 schedule and supporting an expanding international client base.

Responsibilities

We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic about delivering top-notch service.
Our goal is to provide exceptional customer care to our expanding international client base. You’ll work with a highly motivated and successful team of high performers where you can evolve career-wise.
Communicate with clients in English/Bulgarian
Deal with incoming inquiries via chat and email
Review, analyze, and verify client onboarding documents
Input and validate client data
Conduct due diligence and risk assessments on new clients
Channel client’s feedback
Working on a 24/7 schedule, organized in shifts

Qualification

Proficiency in English (C1 or above)Customer-orientated approachWillingness to learn and developPrevious experience in customer serviceFluency in another language