Customer Enablement Specialist, Customer Success at Parspec · LumiJobs

Responsibilities

We’re looking for a Customer Enablement Specialist to help our users succeed every day, from their first training session through every question they ask in chat. As distributors and rep agencies roll Parspec out across their organizations, you’ll make sure their teams know how to use it, get fast answers when they’re stuck, and see their feedback turn into a better product. Our customers are MEP distributors and manufacturers' rep agencies, so if you've worked inside one (inside sales, quotations, project management, or as the person everyone asks about the ERP), you already speak our users' language. This role is a chance to take that experience into tech.
You’ll split your time across three areas. You’ll run live trainings (onsite and virtual) through onboarding, go-live and hypercare. You’ll own our Intercom chat, answering users quickly and keeping our Help Center current. And you’ll turn what users tell you into clear, prioritized feedback for Product and CS. You’re a natural teacher, a fast learner, and calm when someone needs help right now. You’ll work alongside Implementation Leads and CSMs, with a team behind you that’s invested in your success.
Deliver role-based customer trainings, onsite and virtual, across onboarding, go-live, hypercare, and expansion
Own the Intercom inbox day to day: answer user questions quickly, resolve what you can, and route bugs to Engineering with clean, reproducible detail
Build and maintain enablement content, including Help Center articles, walkthrough videos, training decks, and in-app guidance, so users can help themselves
Collect user feedback from chats, trainings, and calls, spot recurring themes, and bring prioritized insights to Product, Implementation, and CS
Partner with Implementation Leads and CSMs to align training with go-live timelines and reinforce best practices after launch
Use AI tools to work faster, from drafting help articles and macros to summarizing chat trends
Mandatory Qualifications
2+ years working at, or directly with, an MEP distributor or manufacturers' rep agency, in roles such as inside sales, quotations, project management, purchasing, or customer support
Confident presenter who can lead a room of users, read the audience, and adapt on the fly
Experience teaching or supporting others, whether training coworkers on your ERP and quoting tools or answering customer questions in a chat or ticketing tool

Customer Enablement Specialist, Customer Success

Responsibilities

Qualification

Preferred

Benefits

Company

Parspec

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