Kiosk Implementation Manager

New York, NYfull time

On Site

senior

H1B: no

Canary Technologies The Kiosk Implementation Manager leads the US kiosk activation strategy for Canary Technologies, transforming guest experiences at hotels through product configuration and on-site deployment. This role coordinates cross-functional teams and travels extensively to support hotel properties.

Responsibilities

As a Kiosk Implementation Manager, you’ll lead our US kiosk activation strategy, helping transform the guest experience for thousands of hotels and millions of guests. You’ll use your hotel operations expertise and reservation data to translate workflows—from walk-ins to complex group blocks and routing rules—into product requirements and configurations, working with Customer Success, Engineering, and Hardware to coordinate pre-deployment configurations remotely. You’ll lead on-site go-lives, train hotel staff, develop playbooks for different brands and property types across North America, EMEA, and APAC, and share field insights to shape product improvements. This hybrid role is based in NYC and requires 40–50% travel to hotel properties, primarily across the US, with less frequent international travel as needed.