Responsibilities

Databricks bills customers on usage. Every month, millions of usage records turn into commit drawdowns, invoices and revenue. The Revenue Operations team within Order to Cash organization makes sure that happens accurately and on time.
We’re hiring a Revenue Operations Manager to oversee usage operations and improve how contracts move from booking to invoicing. A key focus is Universal Commitment, our cloud-agnostic commit model. Reporting to the Senior Manager of Revenue Operations, you’ll lead key month-end close activities for our billing and rating platform, oversee a team based in India, and drive process and automation improvements across Revenue Operations.
You'll work closely with the Order to Revenue Process Compliance team. That team sets usage policy, leads root-cause analysis and owns governance. Your team carries out the work: applying adjustments, keeping usage and billing in balance, and making sure each correction is documented, reviewed and fully reflected in our systems.
Revenue operations and contract setup
Own the booking review process. Validate orders in the booking queue and serve as the escalation point for upstream teams on complex contract structures.
Make sure contract and usage settings are correct across our billing and rating platform, ERP and CPQ, so that Universal Commitment and other contract type invoice as intended.
Advise Deal Desk and Revenue Assurance on whether non-standard terms can be billed (e.g., GPU reservations, per-hour pricing, custom SKUs) before deals close. Provide guidance on new product offerings and ensure operational feasibility prior to finance sign off.
Define and report Revenue Operations KPIs, such as adjustment volume, close timeliness, and billing accuracy.
Usage operations and adjustments
Oversee and approve usage adjustments, billing corrections and customer credits in DBAR and the ERP. This covers billing errors, SLA credits and customer satisfaction (CSAT) credits, in line with Usage Compliance policies and approval levels.
Serve as the escalation point for manual usage processing, including manual usage uploads, reservation and non-standard billing, ledger entries, and retract-and-restate corrections, with a full audit trail.
Make sure usage-to-contract mapping, including customer workspace moves, PAYG-to-commit conversions and mid-term contract changes, with the correct effective dates.

Engineering Manager - Notebook Dataplane at Databricks · LumiJobs

Engineering Manager - Notebook Dataplane

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Databricks

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