Exegy Product Support Engineer at Exegy responsible for ensuring reliability, performance, and availability of production systems. Diagnose critical systems, resolve incidents, and implement preventative measures.
Responsibilities
Troubleshoot, diagnose, and resolve production issues in real time, minimizing service impact
Incident resolution and outage call handling; notify internal and external stakeholders and be responsible for resolution, communication, and follow-up
Collaborate with engineering teams to develop and implement monitoring tools, alert systems, and automated recovery processes
Analyze system logs, metrics, and trends to proactively identify potential risks or issues
Monitor production systems and infrastructure, ensuring uptime and performance metrics are met
Execute software deployments, configuration changes, and system upgrades with minimal disruption
Drive continuous improvement by identifying areas for process optimization and operational efficiency
Requires schedule flexibility to support critical operations during major market events or periods of high volatility
Our Ideal Candidate Has:
Degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent work experience
0-2 years of experience in production support, system administration, or monitoring role
Scripting experience (e.g., Python, Bash) to automate monitoring and reporting tasks
Qualification
Degree in Computer ScienceScripting experience in Python or BashFinancial protocols expertise
Required
Degree in Computer Science, Information Technology, Engineering, or related field or equivalent experience
0-2 years of experience in production support, system administration, or monitoring
Scripting experience in Python or Bash
Strong technical proficiency in Linux/Unix environments
