Stedi Solutions Engineer at Stedi providing technical support for customers integrating with Stedi’s APIs. Responsible for ensuring successful customer onboarding and production ramp.
Responsibilities
Serve as the technical counterpart on pre-sale deals. Ask the questions that qualify the opportunity, determine what the use case actually requires, explain to the customer what kind of integration this will be, and which product gaps have to be closed before we can deliver.
Own technical design during the proof-of-concept phase. Establish use cases and requirements, clear blockers, and make sure customers have what they need to test their integration and interpret the results.
Coordinate payer list matching and run insurance discovery batch tests, then share and interpret the results so customers can see what good looks like.
Drive ramping customers to expected transaction volume on the expected timeline. Build the migration plan, track actual volume against what was sold, and identify and clear the root causes of processing errors.
Build the internal material that makes new functionality sellable: feature overviews, positioning and talk tracks, demos, best-practice writeups, and qualification criteria. Answer functionality questions for the customer-facing team, or track down the person who can.
Represent customers to Product. Write the one-pagers that define customer problems, shape requirements, and co-own a customer-driven feature backlog, including how much customer weight sits behind each request.
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We appreciate your attention to this and your interest in joining Stedi.
At Stedi, we're looking for people who are deeply curious and aligned to our ways of working. You're encouraged to apply even if your experience doesn't perfectly match the job description.
Qualification
You are technicalYou are proactive by defaultYou move fast
Required
You are technical. You understand and have experience using and integrating APIs, and have a familiarity with data formats and standards such as JSON, X12, and other flat file formats.
You are proactive by default. You don't wait for a ticket. You decide which customers need attention and when, usually before they ask, based on what you can see in their data and where they are in their ramp.
You do what it takes to get the job done. You are resourceful, self-motivating, self-disciplined, and don’t wait to be told what to do. You put in the hours.
You are exceptional at staying on top of many open threads simultaneously. You are hyper-responsive, organized, and thorough.
You move fast. We move fast as an organization. Our median response time to customers during business hours is 3.4 minutes. This requires an ability to match our pace and not get lost by responding with urgency (both externally to customers and internally to stakeholders), communicating what you are working on, and proactively asking for help or feedback when you need it.
